Refunds Policy

Effective Date: 16.09.2025.

1. General Information

This Refund Policy governs subscription payments and refunds for the Pets Food application (“App”, “we”, “us”, or “our”). By purchasing a subscription, you agree to this Refund Policy and the Terms of Service.

2. Subscription Payments

• All subscription payments are processed through Apple App Store, Google Play Store, or RevenueCat.

• We do not store, process, or have access to your payment information.

• Subscriptions are billed on a recurring basis (weekly, monthly, or yearly, depending on your plan).

3. Automatic Renewal

• Subscriptions automatically renew unless canceled by the User before the end of the current period.

• Users can manage or cancel subscriptions at any time through their Apple ID or Google Play account settings.

• The Operator cannot cancel subscriptions directly; all subscription management is handled via the platform used for purchase.

4. Refund Policy

• No standard refunds: Refunds are not provided for partially used subscriptions, missed features, or if the User decides they no longer want the service.

• Platform refunds: For subscriptions purchased via Apple App Store or Google Play Store, refund requests must be submitted directly to Apple Support or Google Play Support.

• Operator-initiated refunds: In exceptional cases, such as technical issues that prevent access to paid features, the Operator may, at its sole discretion, issue a refund. Requests must be sent to: [your support email].

• Refunds do not apply to free trials.

5. Limitations

• The Operator is not responsible for any subscription charges if the User fails to manage automatic renewal through Apple/Google.

• Refunds cannot be requested for technical issues caused by the User’s device or actions.

• All refunds are subject to the rules and limitations of the platform used for purchase.

6. Contact

For questions about refunds, please contact us at: finoxdevelopment@gmail.com